SMARTnet is a hardware and software maintenance contract for CISCO equipment, supplied directly by CISCO.

We highly recommend this for mission critical equipment and all firewalls – as network outages can be costly and security updates are paramount.

• Hardware failure – CISCO replace it within the terms of your contract.
• Support for your CISCO hardware/software – Access to CISCO’s professionally trained staff at the CISCO Technical Assistance Centre. ( TAC ) Ph 1800 156 275
• Firmware Updates for your CISCO equipment
• Access to tools and information on the CISCO Website. Valuable resource for training and trouble-shooting
• You have a direct relationship with the vendor (CISCO)

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What SLA’s ( Service level agreements ) are available ?

PARTS ONLY with No Engineer on site

– 8 x 5 x NBD Hardware & Software Support ( CON-SNT )

• Major and maintenance releases of CISCO IOS software
• 24 x 7 Access to TAC
• Business Hours Fault Resolution
• Replacement hardware delivered by the next business day (subject to fault identification by CISCO)

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– 8 x 5 x 4 Hardware & Software Support (CON-SNTE)

• Major and maintenance releases of CISCO IOS software
• 24 x 7 Access to TAC
• Business Hours Fault Resolution
• Replacement hardware delivered by the next business day (subject to fault identification by CISCO)

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– 24 x 7 x 4 Hardware & Software Support (CON-SNTP)

• Provides major and maintenance releases of CISCO IOS software
• 24 x 7 Access to TAC
• 24 x 7 Fault Resolution
• Replacement hardware delivered within 4 hours (subject to fault identification by CISCO)

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ONSITE with CISCO Engineer

– 8 x 5 x NBD Hardware & Software (CON-OS)

• Provides major and maintenance releases of CISCO IOS software
• 24 x 7 Access to TAC
• Business Hours Fault Resolution
• Replacement hardware and an Engineer to install it, to be on-site by the Next Business Day (subject to fault identification by CISCO)

  REQUEST A QUOTE  

– 8 x 5 x 4 Hardware & Software (CON-OSE)

• Provides major and maintenance releases of CISCO IOS software,
• 24 x 7 Access to TAC
• Business Hours Fault Resolution
• Replacement hardware and an Engineer to install it, to be on-site within 4 hours.(subject to fault identification by CISCO)

  REQUEST A QUOTE  

– 24 x 7 x 4 Hardware & Software (CON-OSP)

• Provides major and maintenance releases of CISCO IOS software,
• 24 x 7 Access to TAC
• Business Hours Fault Resolution
• Replacement hardware and an Engineer to install it, to be on-site within 4 hours.(subject to fault identification by CISCO)

  REQUEST A QUOTE  

– 24 x 7 x 2 PREMIUM ONSITE Hardware & Software (CON-PREM)

• Provides major and maintenance releases of CISCO IOS software,
• 24 x 7 Access to TAC
• Business Hours Fault Resolution
• Replacement hardware and an Engineer to install it, to be on-site within 2 hours.(subject to fault identification by CISCO)

  REQUEST A QUOTE