Atlas Co

 

telephone 02 8243 2333  02 8243 2333           email sales@atlasco.com.au

CISCO Maintenance / SMARTnet

SMARTnet is a hardware and software maintenance contract for CISCO equipment, supplied directly by CISCO.

We highly recommend this for mission critical equipment and all firewalls – as network outages can be costly and security updates are paramount.

  • Hardware failure – CISCO replace it within the terms of your contract.
  • Support for your CISCO hardware/software – Access to CISCO’s professionally trained staff at the CISCO Technical Assistance Centre. ( TAC ) Ph 1800 156 275
  • Firmware Updates for your CISCO equipment
  • Access to tools and information on the CISCO Website. Valuable resource for training and trouble-shooting
  • You have a direct relationship with the vendor (CISCO)

CISCO SMARTnet

 


  REQUEST A QUOTE  


What SLA’s ( Service level agreements ) are available ?

PARTS ONLY with No Engineer on site

 

– 8 x 5 x NBD Hardware & Software Support ( CON-SNT )

  • Major and maintenance releases of CISCO IOS software
  • 24 x 7 Access to TAC
  • Business Hours Fault Resolution
  • Replacement hardware delivered by the next business day (subject to fault identification by CISCO)

 


  REQUEST A QUOTE  

– 8 x 5 x 4 Hardware & Software Support (CON-SNTE)

  • Major and maintenance releases of CISCO IOS software
  • 24 x 7 Access to TAC
  • Business Hours Fault Resolution
  • Replacement hardware delivered by the next business day (subject to fault identification by CISCO)

 


  REQUEST A QUOTE  

– 24 x 7 x 4 Hardware & Software Support (CON-SNTP)

  • Provides major and maintenance releases of CISCO IOS software
  • 24 x 7 Access to TAC
  • 24 x 7 Fault Resolution
  • Replacement hardware delivered within 4 hours (subject to fault identification by CISCO)

 


  REQUEST A QUOTE  


ONSITE with CISCO Engineer

 

– 8 x 5 x NBD Hardware & Software (CON-OS)

  • Provides major and maintenance releases of CISCO IOS software
  • 24 x 7 Access to TAC
  • Business Hours Fault Resolution
  • Replacement hardware and an Engineer to install it, to be on-site by the Next Business Day (subject to fault identification by CISCO)

 


  REQUEST A QUOTE  

– 8 x 5 x 4 Hardware & Software (CON-OSE)

  • Provides major and maintenance releases of CISCO IOS software,
  • 24 x 7 Access to TAC
  • Business Hours Fault Resolution
  • Replacement hardware and an Engineer to install it, to be on-site within 4 hours.(subject to fault identification by CISCO)

 


  REQUEST A QUOTE  

– 24 x 7 x 4 Hardware & Software (CON-OSP)

  • Provides major and maintenance releases of CISCO IOS software,
  • 24 x 7 Access to TAC
  • Business Hours Fault Resolution
  • Replacement hardware and an Engineer to install it, to be on-site within 4 hours.(subject to fault identification by CISCO)

 


  REQUEST A QUOTE  

– 24 x 7 x 2 PREMIUM ONSITE Hardware & Software (CON-PREM)

  • Provides major and maintenance releases of CISCO IOS software,
  • 24 x 7 Access to TAC
  • Business Hours Fault Resolution
  • Replacement hardware and an Engineer to install it, to be on-site within 2 hours.(subject to fault identification by CISCO)

 


  REQUEST A QUOTE